Refund policy
Return & Refund Policy
Thank you for choosing Royal Seat Covers, where comfort, protection, and premium craftsmanship come together.
We take pride in our attention to detail and our commitment to providing high-quality seat covers designed according to the vehicle information and selections provided with each order.
Please review our return, refund, cancellation, and modification policy before placing your order.
Returns
Custom and Made-to-Order Products
Royal Seat Covers are prepared or customized according to the vehicle information, seat configuration, color, and product options selected by the customer.
Due to the personalized nature of these products, returns are not accepted for change of mind, personal preference, incorrect color selection, or incorrect vehicle information provided by the customer.
Returns may be considered when an item arrives damaged, defective, incorrect, or does not reasonably match the specifications confirmed in the order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@shoproyalseats.com.
Please include:
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Your order number
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Clear photos or videos showing the issue
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Photos of the seat covers received
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Photos of your vehicleâs seats and seat configuration
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A brief description of the problem
Our team will review the information and determine the most appropriate resolution. Depending on the circumstances, we may provide installation assistance, replacement parts, a replacement product, store credit, or a refund.
Customers must contact us and receive approval before returning any product. Items returned without authorization may not be eligible for a refund.
Return Eligibility
When a return is approved, the following conditions may apply:
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The product must be unused, unaltered, and in its original packaging.
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The product must not show signs of wear, damage, stains, modification, or improper installation.
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All parts, accessories, straps, hooks, and components must be included.
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The approved item must be returned to the address provided by our support team.
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The return must include valid tracking information.
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The item must be received and inspected before a refund can be issued.
Products that have been permanently altered, cut, damaged, excessively used, or incorrectly installed may not qualify for a return or refund.
Trying the seat covers on the vehicle for the purpose of confirming fit does not automatically disqualify a return, provided the product remains clean, complete, undamaged, and otherwise eligible under this policy.
Installation and Fitment Concerns
Some seat covers may require adjustments during installation to achieve the correct fit. Wrinkles, temporary creases, loose straps, or minor alignment concerns may not indicate a manufacturing defect.
Customers experiencing installation or fitment issues must contact our support team before requesting a return. We may request photos or videos and provide installation guidance or replacement components when appropriate.
A product is generally considered incorrect or defective when it does not reasonably match the vehicle, seat configuration, material, color, or design confirmed in the order.
Minor differences in measurements, stitching placement, color tone, texture, or appearance may occur due to manufacturing tolerances, lighting conditions, screen settings, and material batches. Measurement variations of up to approximately 1 inch may not be considered a defect when they do not prevent normal installation or use.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate delivery address.
Orders that are returned, delayed, lost, or undeliverable because of an incorrect or incomplete address, failure to collect the package, refusal of delivery, or unpaid customs or import charges may be subject to additional shipping costs.
When an order is returned to us under these circumstances, a restocking fee of up to 35% may be deducted from any approved refund to cover materials, handling, processing, and fulfillment expenses.
Original shipping charges and any additional carrier fees are non-refundable.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
When approved, the refund will be issued to the original payment method used for the purchase. Processing times may vary depending on the bank, card issuer, or payment provider.
Unless otherwise required by applicable law:
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Original shipping and handling charges are non-refundable.
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Return shipping costs are the customerâs responsibility.
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Customs duties, import taxes, brokerage fees, and local charges are non-refundable.
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Any applicable restocking, customization, or processing fees may be deducted from the refund.
Customers are responsible for securely packaging the returned product and ensuring that it arrives in good condition. Royal Seat Covers is not responsible for returned items that are lost or damaged during return transit.
We strongly recommend using a trackable and insured shipping service.
Cancellations and Order Modifications
Because our products are made or prepared according to each order, production may begin shortly after the purchase is placed.
Within 24 Hours
Cancellation or modification requests submitted within 24 hours of placing the order may be accepted without a production fee, provided processing or production has not already been completed.
Between 24 and 72 Hours
Requests submitted between 24 and 72 hours after purchase may be subject to a fee of up to 35% to cover materials, customization, processing, and production work already completed.
After 72 Hours
After 72 hours, the order may have entered full production or fulfillment and may no longer be eligible for cancellation or modification.
We cannot guarantee that an order can be changed or canceled after it has been submitted. Customers should contact us as quickly as possible at support@shoproyalseats.com.
Customer-Provided Information
Royal Seat Covers is not responsible for issues resulting from inaccurate or incomplete information provided by the customer, including:
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Incorrect vehicle make, model, trim, or year
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Incorrect seat configuration
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Incorrect number of rows
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Incorrect color or design selection
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Integrated or removable headrest differences
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Incorrect delivery address
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Failure to provide requested vehicle photos or information
Customers should carefully review all order details before completing their purchase.
When additional vehicle information or photos are requested, production or shipment may be paused until the required information is received.
Colors, Materials, and Product Appearance
Colors and textures may appear differently depending on screen brightness, device settings, photography, lighting, and manufacturing batches.
Small differences in color, texture, stitching, pattern placement, or finish are normal and are not necessarily considered defects.
Customs, Duties, and Import Charges
International customers are responsible for any customs duties, import taxes, brokerage fees, or additional local charges imposed by their country or delivery provider.
These charges are not included in the product price unless clearly stated during checkout.
Refusal to pay customs or import charges is not considered a valid reason for a full refund. Additional shipping, return, and processing costs may be deducted from any approved refund.
Promotions and Discount Codes
Unless otherwise stated, discount codes, special offers, and promotional discounts cannot be combined.
Refunds for discounted orders will be based on the amount actually paid by the customer after any discounts were applied.
Legal Rights
Nothing in this policy is intended to limit any mandatory consumer rights or remedies available under applicable law.
Royal Seat Covers reserves the right to refuse any return or refund request that does not meet the conditions outlined in this policy or that appears to involve misuse, alteration, improper installation, fraudulent activity, or inaccurate information.
Need Help?
For questions about your order, installation, returns, or refunds, please contact us at:
Your satisfaction is important to us. Our team is here to help make your Royal Seat Covers experience as smooth as possible, from ordering to installation.